Plexus Computers - Service Request Form

Service Request

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COMPANY HEADQUARTERS:


			Plexus Computers, LLC
			8258 Veterans Highway 18A Millersville, MD 21108 (410) 729-5035 Office (410) 451-6865 Fax

			Regular Hours of Operation:
			9:00AM - 6:00PM Weekdays By Appointment Saturday Closed Sunday Holiday Hours

			Emergency Services: 24/7

			Store Hours:
			By Appointment Weekdays By Appointment Saturday Closed Sunday

DRIVING INSTRUCTIONS




	From the Annapolis area.
	From the Baltimore area.
	From the Bowie area.
	From the Columbia area.

ONSITE SERVICE AREA

[ Click on map for larger image]

Maryland Counties:
Anne Arundel County,
Southern Baltimore County,
East Howard County,
East Montgomery County,
North Prince George's

Extended Service Area:
Baltimore City,
Baltimore County,
Caroline County,
Carroll County,
North Dorchester County,
Frederick County,
Hartford County
Kent County,
Montgomery County,
Prince George's County
Queen Anne's County,
Talbot County,
Washington DC

Plexus also has clients
in Pennsylvania, Virginia
and Delaware and will
travel with advanced notice.

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ONLINE REQUEST:

* What type of service do you require?:

* Your name:

* Street address:

* Suite / Unit:

* City / State / Zip:

* E-mail address:

* Phone number:

Desired appointment date:

Desired time:

What type of product do need service for?

What is your current operating system?

Description of services needed:

PLEASE READ THIS DOCUMENT CAREFULLY! IT CONTAINS VERY IMPORTANT INFORMATION ABOUT YOUR RIGHTS AND OBLIGATIONS, AS WELL AS LIMITATIONS AND EXCLUSIONS THAT MAY APPLY TO YOU. THIS DOCUMENT CONTAINS A DISPUTE RESOLUTION CLAUSE.

This Agreement contains the terms and conditions that apply to purchases from the Plexus Computers entity named on the invoice ("Plexus Computers") that will be provided to you ("Customer") on orders for computer systems and/or related products and/or services and support sold by Plexus Computers in the United States. By accepting delivery of the computer systems, other products and/or services and support described on that invoice, Customer agrees to be bound by and accepts these terms and conditions. 
THESE TERMS AND CONDITIONS APPLY (I) UNLESS THE CUSTOMER HAS SIGNED A SEPARATE PURCHASE AGREEMENT WITH PLEXUS COMPUTERS, IN WHICH CASE THE SEPARATE AGREEMENT SHALL GOVERN; OR (II) UNLESS OTHER PLEXUS COMPUTERS STANDARD TERMS APPLY TO THE TRANSACTION.

All Services Terms and Conditions:
Plexus guarantees the workmanship of the requested service for ninety (90) days following the date the service was performed.  Please notify us during the guarantee period and, we will work with you to remedy your problem quickly and at no additional cost.  Subsequent reconfiguration or changes and modifications to the computers or products serviced may void this warranty.
Parts and software purchased for repair are subject to their individual warranty as applied by the manufacturer.
On-site Service Terms and Conditions:
An adult over the age of 18 must be present while technician is on-site.
Computer must be easily accessible at time of appointment.
Parts and software purchased for repair are subject to their individual warranty as applied by the manufacturer.
Changes in appointments should be made at least 24 hours in advance.
Plexus reserves the right to rearrange or cancel appointments but will make every effort to accommodate customer's first choice of date and time

Advertised Packaged Promotions Terms and Conditions:

Promotions are for Microsoft Windows® 2000, XP and Vista computers.  Services on prior Windows® operations systems are subject to additional fees.  
Computer must be in working condition and compatible for chosen upgrades.
Unless otherwise stated parts and software are available for additional fee.  Promotions are for services.
Payment on services are due upon completion.
Promotions are available in our local service area.  Promotions in our extended service area are subject to additional fees.
These terms and conditions are subject to change without prior written notice at any time, in Plexus Computers sole discretion.
Other Documents: Other than as specifically provided in any separate formal purchase agreement between Customer and Plexus Computers, these terms and conditions may NOT be altered, supplemented, or amended by the use of any other document(s). Any attempt to alter, supplement or amend this document or to enter an order for product(s) which is subject to additional or altered terms and conditions will be null and void, unless otherwise agreed to in a written agreement signed by both Customer and Plexus Computers.
Governing Law: THIS AGREEMENT AND ANY SALES THEREUNDER SHALL BE GOVERNED BY THE LAWS OF THE STATE OF MARYLAND, WITHOUT REGARD TO CONFLICTS OF LAWS RULES.
Payment Terms; Orders; Quotes; Interest: Customer shall pay Seller for all charges listed on Seller's invoice, including all shipping and handling charges. Unless otherwise stated on the face hereof, all payments shall be due upon receipt of invoice. On any amounts not paid when due, customer agrees to pay interest at the rate of 1.5% per month (18% per year) or, if such rate is in excess of the rate allowed by law, then customer agrees to pay the highest rate allowed by law. In addition, customer agrees to pay all costs of collection, including costs of litigation and reasonable attorney's fees. Seller reserves the right to obtain a security interest in the Products sold to customer, and in proceeds thereof, until payment is made in full by customer. Customer agrees to execute financing statements and other instruments at Seller's request. A $25.00 collection fee will be charged for all dishonored checks.
Shipping Charges; Taxes: Separate charges for shipping and handling will be shown on the invoice(s). Unless Customer provides Plexus Computers with a valid and correct tax exemption certificate applicable to the product ship-to location prior to Plexus Computers acceptance of the order, the Customer is responsible for sales and all other taxes associated with the order, except for Plexus Computers franchise taxes and taxes on Plexus Computers net income. If applicable, a separate charge for taxes will be shown on the invoice.
Title; Risk of Loss: Title to products passes from Plexus Computers to Customer on shipment from Plexus Computers facility. Loss or damage that occurs during shipping by a carrier selected by Plexus Computers is Plexus Computers responsibility. Loss or damage that occurs during shipping by a carrier selected by Customer is Customer's responsibility. Title to software will remain with the applicable licensor(s).
Force Majeure: Seller shall not be liable for any delay in performance directly or indirectly caused by difficulties which are beyond the control, and without the fault or gross negligence of Seller. Quantities are subject to availability. In the event of production difficulties or Product shortages, Seller may allocate sales and deliveries at its sole discretion.
Warranties. THE LIMITED WARRANTIES APPLICABLE TO PLEXUS COMPUTERS-BRANDED PRODUCTS ARE INCLUDED IN THE DOCUMENTATION PROVIDED WITH THE PRODUCTS AND CAN ALSO BE LOCATED ONLINE AT plexuscomputers.com/policies/policy_warranties.htm. THERE ARE NO WARRANTIES FOR SERVICES. PLEXUS COMPUTERS MAKES NO EXPRESS WARRANTIES EXCEPT THOSE STATED IN PLEXUS COMPUTERS APPLICABLE WARRANTY STATEMENT IN EFFECT ON THE DATE OF THE INVOICE. ANY SUCH WARRANTIES WILL BE EFFECTIVE, AND PLEXUS COMPUTERS WILL BE OBLIGATED TO HONOR ANY SUCH WARRANTIES, ONLY UPON PLEXUS COMPUTERS RECEIPT OF PAYMENT IN FULL FOR THE ITEM TO BE WARRANTED.
Software. All software is provided subject to the license agreement that is part of the package. Customer agrees that it will be bound by the license agreement once the package is opened or its seal is broken. Plexus Computers does not warrant any software under this Agreement. Warranties, if any, for the software are contained in the license agreement that governs it purchase and use.
Return Policies. Plexus Computers-branded hardware systems and parts that are purchased directly from Plexus Computers by an end-user Customer may be returned by Customer in accordance with Plexus Computers "Return Policy" in effect on the date of the invoice. Plexus Computers "Return Policy" can be found at plexuscomputers.com/policies/policy_returns.htm or in the documentation provided with the Plexus Computers-branded systems.
Exchanges: From time to time, Plexus Computers may, in its sole discretion, exchange products or portions of a product. Any exchanges will be made in accordance with Plexus Computers exchange policies in effect on the date of the exchange.
Substitutions and Modifications: Seller reserves the right to substitute or change materials, parts, Product specifications or functional attributes at any time without notice. Seller also reserves the right to ship Product in multiple boxes and/or shipments.
Products: Plexus Computers continually upgrades and revises its products and service offerings to provide Plexus Computers customers with new products and service offerings. Plexus Computers may revise and discontinue products at any time without prior notice to customers. Plexus Computers will ship products that have the functionality and performance of the products ordered, but changes between what is shipped and what is described in a specification sheet or catalog are possible. The parts and assemblies used in building Plexus Computers products are selected from new and equivalent-to-new parts and assemblies in accordance with industry practices. Spare parts may be new or reconditioned. The quoted Plexus Computers SKU numbers for Plexus Computers-branded hardware products are of the quantity specified by Plexus Computers and conform in all material respects with the Plexus Computers product specifications current on the date such products were shipped.
Peripherals Products: Any warranty and technical support provided on third-party products purchased through Plexus Computers are provided by the original manufacturer and not by Plexus Computers. These products may be returned only in accordance with the return policy in effect on the date of invoice. The warranties and technical support may vary from product to product. All non-defective products purchased through Plexus Computers that are returned to Plexus Computers are subject to a fifteen percent (15%) restocking fee. 
Limitation of Liability: PLEXUS COMPUTERS DOES NOT ACCEPT LIABILITY BEYOND THE REMEDIES SET FORTH HEREIN, INCLUDING ANY LIABILITY FOR PRODUCTS NOT BEING AVAILABLE FOR USE OR FOR LOST OR CORRUPTED DATA OR SOFTWARE, OR THE PROVISION OF SERVICES AND SUPPORT. PLEXUS COMPUTERS WILL NOT BE LIABLE FOR LOST PROFITS, LOSS OF BUSINESS OR OTHER CONSEQUENTIAL, SPECIAL, INDIRECT, OR PUNITIVE DAMAGES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, OR FOR ANY CLAIM BY ANY THIRD PARTY EXCEPT AS EXPRESSLY PROVIDED HEREIN. CUSTOMER AGREES THAT FOR ANY LIABILITY RELATED TO THE PURCHASE OF PRODUCTS OR SERVICES BUNDLED WITH THE PRODUCTS, PLEXUS COMPUTERS IS NOT LIABLE OR RESPONSIBLE FOR ANY AMOUNT OF DAMAGES ABOVE THE AGGREGATE DOLLAR AMOUNT PAID BY CUSTOMER FOR THE PURCHASE OF PRODUCTS OR SERVICES UNDER THIS AGREEMENT.
Binding Arbitration: ANY CLAIM, DISPUTE, OR CONTROVERSY (WHETHER IN CONTRACT, TORT, OR OTHERWISE, WHETHER PREEXISTING, PRESENT OR FUTURE, AND INCLUDING STATUTORY, COMMON LAW, INTENTIONAL TORT AND EQUITABLE CLAIMS) AGAINST PLEXUS COMPUTERS, its agents, employees, successors, assigns or affiliates (collectively for purposes of this paragraph, "Plexus Computers") arising from or relating to this Agreement, its interpretation, or the breach, termination or validity thereof, the relationships which result from this Agreement (including, to the full extent permitted by applicable law, relationships with third parties who are not signatories to this Agreement), Plexus Computers advertising, or any related purchase SHALL BE RESOLVED EXCLUSIVELY AND FINALLY BY BINDING ARBITRATION ADMINISTERED BY THE NATIONAL ARBITRATION FORUM (NAF) under its Code of Procedure then in effect (available via the Internet at http://www.arb-forum.com, or via telephone at 1-800-474-2371). The arbitration will be limited solely to the dispute or controversy between Customer and Plexus Computers. Any award of the arbitrator(s) shall be final and binding on each of the parties, and may be entered as a judgment in any court of competent jurisdiction. Information may be obtained and claims may be filed with the NAF at P.O. Box 50191, Minneapolis, MN 55405. PROVIDED, HOWEVER, THAT THIS BINDING ARBITRATION REQUIREMENT DOES NOT APPLY TO CLAIMS AGAINST PLEXUS COMPUTERS ARISING UNDER THE APPLICABLE WRITTEN WARRANTY. SUCH CLAIMS MAY BE PURSUED IN ANY COURT OF COMPETENT JURISDICTION.
Applicable Law; Not For Resale or Export: Customer agrees to comply with all applicable laws and regulations of the various states and of the United States. Customer agrees and represents that it is buying for its own internal use only, and not for resale or export. Plexus Computers has separate terms and conditions governing resales and transactions outside the United States.
Service and Support: Plexus Computers will provide general technical support to Customer in the United States, in accordance with the then-current technical support policies in effect. Service offerings may vary from product to product. If Customer purchased optional services and support, Plexus Computers and/or a third-party service provider will provide the optional service and support to Customer in the United States in accordance with the then-current terms and conditions in the optional service contract between Plexus Computers and/or the third-party service provider and Customer. The optional services and support programs and their terms and conditions in place at the time or purchase will apply to Customer's purchase. Plexus Computers has no obligation to provide service or support until Plexus Computers has received full payment for the product or service/support contract for which service or support is requested.
Online Remote Services:  You acknowledge that you are requesting technical assistance from Plexus via temporary remote access to Your system. You hereby grant Plexus and its technical support personnel the right to access Your system via the internet for the purpose of providing You with technical assistance relating to the Software (including, without limitation, software installation, file uploads and downloads, and adjustments to settings).

1. You represent to Plexus that You either (i) have entered into a support services agreement with Plexus or (ii) are authorized to enter into this Agreement on behalf of an individual or entity that has entered into a support services agreement with Plexus.

2. IN CONSIDERATION FOR THE PROVISION OF SUCH TECHNICAL ASSISTANCE BY PLEXUS, YOU AGREE THAT PLEXUS SHALL NOT BE LIABLE FOR ANY DAMAGES TO YOUR SOFTWARE OR SYSTEM ARISING FROM OR RELATING TO ANY SERVICES PERFORMED BY PLEXUS OR ITS TECHNICAL SUPPORT PERSONNEL THROUGH SUCH REMOTE ACCESS, AND YOU HEREBY RELEASE PLEXUS AND ITS SUCCESSORS AND ASSIGNS FROM ANY CLAIM FOR ANY SUCH DAMAGES OR ALLEGED DAMAGES.

3. The Service includes a feature that allows audio and any documents and other materials exchanged or viewed during the session to be recorded. By accepting this Agreement, You automatically consent to such recordings. If You do not consent to the recording, do not accept the Agreement.

4. This Agreement is made and will be governed by and construed in accordance with the laws of the State of Maryland, without giving effect to the choice-of-law provisions thereof.
Headings: The section headings used herein are for convenience of reference only and do not form a part of these terms and conditions, and no construction or inference shall be derived therefrom.

I agree with service and repair agreement

Enter security key as shown:

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Thank you for using Plexus Computers
Online Services!

START REMOTE SESSION:


	Having trouble with your PC? Our friendly and knowledgeable online technicians can solve your computer problems quickly and securely through the Internet, while you sit back and watch! Once signed up and you are instructed by one of our service technicians, just click on the icon to begin a remote session.

	When you are prompted on the Download screen click "Run" A small program will be copied to your computer and the session will begin shortly. You will be able to see everything the technician is doing. Once the session has ended the program will automatically be deleted. An invoice will be emailed or mailed.


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